November 14, 2009
Surprise gifts in the packing from Dot Line Corp.
In this age of outsourcing, I like to recognize excellent customer service when I receive it. For years I’ve used a not inexpensive set of studio photofloods to light work for photography, still life setups and canvases in the studio. A section of a light broke. I called the marketing group listed on the lights’ storage box and was directed to Rusty Reeves, at Dot Line Corp in Dallas. After I explained my problem, he said, “Sure, I can help you.” The part arrived today and when I opened the package, there, along with my new part, were two tootsie roll pops. Made me smile and impressed by Dot Line Corp.’s service. They get 5 stars out of 5 in my Customer Service Rating System.